Help centre
Frequently asked questions
Quick answers to the things customers most often ask.
How long does delivery take?
Same-day inside Kathmandu Ring Road, 1–2 days in the Valley, and 3–7 days for the rest of Nepal.Do you accept Cash on Delivery?
Yes — COD is available everywhere in Nepal. We also accept eSewa and Khalti at checkout.Can I return an item?
Yes. You have 7 days from delivery to request a return from the My Orders page.Are your products genuine?
All our products are sourced from authorised distributors. We do not sell counterfeit or grey-market goods.How do I track my order?
After dispatch you receive an SMS/email with a tracking link. You can also track from the My Orders page or the Track Order page.